Samsung i8510 INNOV8 User Forums

[crackez]

I receive a reply from samsung(UK) they ask me my serial number and after I gave that they asked me about the place of purchase I told them and after that they gave me a number to call them back.. I didn't call yet but I will. It's very stupid to send sms from another phone and cannot send from the samsung(changing sim card doesn't work for me either, the country code works in few contacts but there are some contacts that DONT work with any work-around)

P.S. I will tell you what happened after I call them

[crackez]

I update the firmware through apollo(the samsung update didn't show any newer version).. and now everything GOES smooth regarding the sms, no problem found yet with any sms

P.S. See my signature for more info regarding the firmware

[dean5050]

Franki, Andrew, Dean - did you guys try SoleAngelus's suggestion? Did it work for you?

Ok heres my final results from the various ideas suggested:

1) Updated my phone firmware via the new Samsung PC Studio to the following version:

Phone: Samsung I8510 (16GB)
Software version: I8510XXHJ3
Software version date: 07/10/2008
Custom version: I8510L08XEUHJ1
Custion version date: 01/10/2008

Result = Unable to send SMS message from phone


2) Inserted my o2 simcard into my friend's Nokia phone and was able to send a sms text successfully. Inserted my friend's TMobile simcard into my unlocked I8510 phone. Waited a while before attempting to send out sms message with the TMobile simcard still in my phone.

Result = Unable to send SMS message from phone


3) Edited a few phone numbers in my phonebook by replacing the starting "0" with "+44" and tried to send out a sms text to those numbers.

Result = Unable to send SMS message from phone


So in conclusion, none of the ideas suggested on this forum have worked. As stated in my previous post, I had even sent my phone to the Samsung Repair Centre who could still not resolve the issue. Having spoken to the Samsung call centre people, they said they have not come across this issue before (eventhough I mentioned lots of other users have reported the same problem). They told me just to upgrade my phone software and if that doesn't work then send it back to the repair centre (AGAIN!).
I am really disappointed in Samsung's customer care service, which is a shame as I really like this phone.

[dean5050]

Franki, Andrew, Dean - did you guys try SoleAngelus's suggestion? Did it work for you?

Ok heres my final results from the various ideas suggested:

1) Updated my phone firmware via the new Samsung PC Studio to the following version:

Phone: Samsung I8510 (16GB)
Software version: I8510XXHJ3
Software version date: 07/10/2008
Custom version: I8510L08XEUHJ1
Custion version date: 01/10/2008

Result = Unable to send SMS message from phone



2) Inserted my o2 simcard into my friend's Nokia phone and was able to send a sms text successfully. Inserted my friend's TMobile simcard into my unlocked I8510 phone. Waited a while before attempting to send out sms message with the TMobile simcard still in my phone.

Result = Unable to send SMS message from phone


3) Edited a few phone numbers in my phonebook by replacing the starting "0" with "+44" and tried to send out a sms text to those numbers.

Result = Unable to send SMS message from phone


So in conclusion, none of the ideas suggested on this forum have worked. As stated in my previous post, I had even sent my phone to the Samsung Repair Centre who could still not resolve the issue. Having spoken to the Samsung call centre people, they said they have not come across this issue before (eventhough I mentioned lots of other users have reported the same problem). They told me just to upgrade my phone software and if that doesn't work then send it back to the repair centre (AGAIN!).
I am really disappointed in Samsung's customer care service, which is a shame as I really like this phone.

FYI: I emailed the Samsung website with the above details to and received back the following response from them:

Thank you for contacting Samsung Electronics.

The next step would be to have a repair arranged for the phone. An
engineer needs to take a look to establish if it is a hardware or
software fault. There is nothing else we can advise you to do as it
seems you have completely tested the phone yourself. Please call our
contact centre so we can arrange a repair for you.

[crackez]

People I'm in the same boat.. I cannot send sms to Greece, I can now in the U.K. with this firmware(currently I'm in the U.K.) - wtf grrr

P.S. I'm thinking of sending my phone to the samsung people
(before someone says something stupid, of course I'm using country code +30 or 0030 for Greece)

[crackez]

I've solve the problem with the sms, if you've got problem then do the following:

go to:

Menu -> Messaging -> Options -> Settings -> Text Message -> Message Centers

there you'll find SIM message centre

change the number to the appropriate sms center(e.g. UK orange has +447973100973), for an unknown reason this is messed up to a weird number(for me it was +66xxxxxxxsomething)

P.S. Admin of the forum please refresh the webpage saying about this solution, thank's | Why I didn't check that before? ..this was one of the first things I had to check before thinking of any other matter, anyway I'm glad that I think of it even if it took me a while.

[dean5050]

I've solve the problem with the sms, if you've got problem then do the following:

go to:

Menu -> Messaging -> Options -> Settings -> Text Message -> Message Centers

there you'll find SIM message centre

change the number to the appropriate sms center(e.g. UK orange has +447973100973), for an unknown reason this is messed up to a weird number(for me it was +66xxxxxxxsomething)

P.S. Admin of the forum please refresh the webpage saying about this solution, thank's | Why I didn't check that before? ..this was one of the first things I had to check before thinking of any other matter, anyway I'm glad that I think of it even if it took me a while.

What on earth are you talking about? This is NOT a solution to the problem at all. The SMS Service Centre number was the first thing I checked and verfied was correct but the problem STILL exists.

[crackez]

What on earth are you talking about? This is NOT a solution to the problem at all. The SMS Service Centre number was the first thing I checked and verfied was correct but the problem STILL exists.

Well double check it especially if you change the sim card, my original firmware and the one J3 that I was using caused this problem, this firmware now it's ok but the previous one's was having a problem regognising the right number of the sms center, that was why some sms was working with +30 some others with 0030 because I had a weird sms center number. So because of that I imagine some of us(if not all) would have the same problem

I recon again to double check and maybe rename the sms center to a better name(delete any others if exist) so you know that you have the right one.

[johnywalker]

Hi.
Several months ago I had the same problem with messaging and I resolved it. The problem is not in the phone, but in the sim card. I tried my friend's sim card and it worked well, but my card couldn't send messages. So I put my sim card to my old phone (Nokia 3120) and changed the settings of the sim card in this phone. Somewhere in SMS menu (in file called "settings of the sim card" or something like that) I had "GPRS - no", I changed it to "GPRS - yes" and that's all. I put the sim card back to Samsung innov8 and SMS messages work well. Maybe there's an easier way how to resolve this, but I don't know it. Simply try to put your sim card to another phone, where you'll be able to change the sim card settings and play with it a bit. I hope it will help you, because it helped me.

[crackez]

Hi.
Several months ago I had the same problem with messaging and I resolved it. The problem is not in the phone, but in the sim card. I tried my friend's sim card and it worked well, but my card couldn't send messages. So I put my sim card to my old phone (Nokia 3120) and changed the settings of the sim card in this phone. Somewhere in SMS menu (in file called "settings of the sim card" or something like that) I had "GPRS - no", I changed it to "GPRS - yes" and that's all. I put the sim card back to Samsung innov8 and SMS messages work well. Maybe there's an easier way how to resolve this, but I don't know it. Simply try to put your sim card to another phone, where you'll be able to change the sim card settings and play with it a bit. I hope it will help you, because it helped me.

I had "phone" problem apparently because I'm an owner of two SIM cards from different operators and different countries heh (of course tried them both, and I had same problem with both )